Support

Need a hand? Email support@getnotebook.app and we’ll get back to you within two business days.

Common questions

How do I cancel my subscription?

Open Settings on your iPad, tap your name, then Subscriptions, and choose Notebook. To avoid being charged, cancel at least a day before your trial or billing period ends.

I subscribed, but the app says “Read only”.

Tap “Subscribe to write” at the top of the page, then Restore Purchases. Make sure you’re signed in with the same Apple ID you subscribed with.

Will I lose my notes if I cancel?

No. Your notebooks stay readable, searchable and exportable. Writing needs an active subscription.

How do my notebooks get to my other iPad?

On each iPad, sign in with the same Apple ID and turn on iCloud for Notebook in Settings › your name › iCloud.

Can I write with my finger?

Yes. Turn off Settings › Apple Pencil › Only Draw with Apple Pencil.

Where are the pens and the eraser?

Tap the small tab in the top-left corner of a page. Tap the arrow to hide them again. Double-tap or squeeze Apple Pencil to switch to the eraser.

How do I get my notes out?

Open a notebook, tap the corner tab, then Export to share it as a PDF. From the library, Select lets you export several at once.

How do I get a refund?

Apple handles billing, so refunds are requested from Apple at reportaproblem.apple.com.